Declining Sales, Capacity Bottlenecks in Aftersales, Rising Costs, and Complex Consolidation Pressures...
...these are only a few examples of the increasing number of challenges dealerships are currently facing. The result: high pressure to perform.
In today's competitive automotive and commercial vehicle market, success hinges on more than just selling cars and machines, it's about maximizing every aspect of your business. From operational efficiency to customer satisfaction, the right strategies can significantly boost your profitability. At rpc, we provide tailored performance solutions designed to help OEMs and dealerships excel in every area. With data-driven insights and proven methodologies and tools, we empower you to optimize processes, reduce costs, and drive sustainable growth.
Facing the Future: The Urgency for Performance Enhancement
Why improving your performance is more critical than ever:
In an era defined by declining sales, a war for talent, rising costs, and a rapidly evolving market, dealerships cannot afford to sit back and wait. Especially four key developments are profoundly transforming the industry, making performance improvements for dealers essential.
Economic Slowdown
Private and commercial buyers alike are hesitating. The overall economic slowdown is also reflected in an increasing hesitation to place oders. Automotive passenger cars, recreational vehicles, and commercial vehicles such as trucks, farming machines and building equipment alike, one thing is clear: order intake targets are not being met. Particularly challenging: the shift to electrification. With the lack of governmental direction, funding and intrastructure developments, the transformation is paralised.
Agency Model Adaptation
The shift towards the agency model is redefining dealership roles, requiring a sharp focus on cost efficiency and local sales and marketing performance. With the sales process evolving and margins shrinking, dealerships must act decisively.
This means implementing strategic cost-cutting measures and streamlining sales operations to stay competitive.
Aftersales Revenue Importance
In light of declining new vehicle sales, the importance of aftersales has skyrocketed. Building customer loyalty and generating repeat service business is becoming essential for maintaining profitability. By proactively preparing for service appointments and enhancing workshop efficiency, dealerships can significantly boost their bottom line. The challenge: shortage of capacities, particularly due to a lack of technicians. Service efficiency is becoming the number one focus to maximise throughputs.
Market Consolidation Challenges
As the automotive sector undergoes significant consolidation, dealerships face the dual challenge of adapting to new market dynamics while maintaining operational effectiveness.
Mergers and acquisitions are reshaping the landscape, and integrating different cultures and processes is often fraught with difficulties. In this environment, the ability to swiftly recognize and adapt to new trends is crucial for survival.
These trends make it essential for dealerships to thoroughly assess their efficiency and cost structures. By optimizing performance in these areas, dealerships can enhance their competitiveness and survive in the evolving market landscape.
Driving Performance when it matters
We support leading automotive and commercial vehicle brands in navigating today’s complex landscape by providing integrated retail performance solutions. Our approach focuses on long-term strategies that enhance operational efficiency, optimize cost structures, and position dealerships to thrive in a fast-evolving market. Whether adapting to new business models or managing market consolidation, we tackle critical transitions together with the brands and ensure sustained growth and success.
rpc Performance Booster
Our Performance Booster equips OEMs and car dealerships with targeted, practical solutions. In four different programs we address the immediate needs of reducing operational costs, optimizing sales, and reinforcing aftersales services by focusing on process improvements and efficiency maximization, that ultimately enhance day-to-day business.
Sales Performance Program
By combining active prospecting with effective sales funnel management, the rpc Sales Performance Program aims to significantly increase your sales figures. This is achieved through a combination of active prospecting, effective sales funnel management and the generation of new leads.
We analyze your sales processes in detail and implement tailor-made measures to optimize your sales strategy. Our goal is to help you win more customers and strengthen existing customer relationships.
Aftersales Performance Program
We have developed the rpc Aftersales Performance Program to improve customer loyalty and efficiency in your workshop. With the help of digital planning tools and proactive service preparation, we increase the efficiency and productivity of your workshop and improve customer satisfaction and absorbtion at the same time.
Our programs help you to optimize your service performance and tap into additional sales potential in the aftersales area.
Post Merger Management Program
The rpc Post Merger Management Program aims to maximize synergies following mergers and acquisitions. We assist you in creating centers of excellence and fostering a unified corporate culture.
Through targeted measures for integration and harmonization of organizational structures, we ensure that the full benefits of the merger are realized, allowing your company to emerge stronger from the consolidation.
Structural Cost Management Program
The rpc Structural Cost Management Program is designed to optimize your cost structures and enhance your company's profitability. Through a thorough analysis of your profit and loss statement, we identify potential savings and develop targeted efficiency measures.
We help you reduce costs without compromising the quality of your services, thereby creating a solid foundation for sustainable growth.
Why work with rpc?
At rpc, we combine deep industry expertise with a hands-on approach that ensures our solutions are not only innovative but also actionable. Born in automotive industry, we understand the specific challenges OEMs and dealerships face and tailor our strategies to deliver measurable results.
With proven tools, such as KPI dashboards and profit simulators, we accurately measure performance and ensure that every measure is directly tied to long-term profitability. On top we focus on sustainable growth, insuring your investments consistently deliver tangible results to help your business stay competitive in a dynamic market.
Retail Performance Programs are in our DNA
Increase in (after) sales growth rate
at a medium-sized caravan manufacturer.
Reduction of
structural costs
at a large OEM in retail sector
Increase in
sales growth
at a commercial vehicle manufacturer compared to competition
Increase of workshop efficiency
and aftersales absorbtion at an agricultural machinery dealer.
